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Joe Patti

  • Total activity
    30
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Activity overview

Latest activity by Joe Patti
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    Joe Patti commented,

    1. Community
    2. Feedback on Chat
    3. Add tags after chat ends

    Thanks Rajat, that will certainly help.  A bit inefficient but definitely better than the current situation. 

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    • Joe Patti
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    Joe Patti created a post,

    Add tags after chat ends

    Completed
    1. Community
    2. Feedback on Chat

    We need our agents to have the ability to add tags after chats end.  Preferably, they would be able to add tags in their chat window until they decide to close the window, regardless if the chat ha...

    • Joe Patti
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    • 5 followers
    • 5 comments
    • 3 votes
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    Joe Patti commented,

    1. Community
    2. Feedback on Support
    3. Submit public reply and internal note simulaneously

    Zendesk, any update?  This is definitely a requirement.  There is too high a risk that agents will write the customer response, click internal note, write it and then submit the ticket.  Customer t...

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    Joe Patti commented,

    1. Community
    2. Feedback on Chat
    3. Trigger to End Chat

    Definitely would be great to have a trigger to end chat without having to use an API.  I.E. customer is idle, inactive, abandons, hasn't chatted in X seconds, etc., chat sends custom message and cl...

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    • Joe Patti
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    • 4 votes
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    Joe Patti created a post,

    Blocking ticket submissions from specific countries

    1. Community
    2. Support Q&A

    Is there a way to block tickets being submitted via the web widget from specific countries just like in Zendesk Chat?

    • Joe Patti
    • Created
    • 3 followers
    • 2 comments
    • 0 votes