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Nelson Teran

Joined Apr 25, 2023

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Last activity Nov 27, 2024

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Latest activity by Nelson Teran

Nelson Teran commented,

CommentManaging your email

We have different google accounts connected to ZD and we would like to archive each corresponding email account; however, in the ticket settings, email archiving, it seems you can only add one email address and even if you are able to add additional then we will archive all tickets to one email account. Please advise.

View comment · Posted May 17, 2023 · Nelson Teran

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Nelson Teran commented,

CommentTicket editor, assignee, and requestor

is there a rule/trigger to auto-assign tickets to a group?

View comment · Posted Apr 25, 2023 · Nelson Teran

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