Rawan Dawairi
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Total activity12
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Last activity
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Activity overview
Latest activity by Rawan Dawairi-
Rawan Dawairi created a post,
Creating Subgroup or sub organization
Hi, We would like to create sub-group field or sub organization field then restrict support agents visibility to see the tickets within their sub groups or sub organizations. It does not seem to be...
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Rawan Dawairi created a post,
More options for tickets access / Tickets Accessibility options
Hi, I would like to make support agents able to restrict access of the ticket to specific person or group of customers. Currently, the only options in access drop down list are the following: the c...
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Rawan Dawairi commented,
Hi, is it possible to add a checkbox in which customers can lock access to the ticket from other users in the same organization. Do we have a workaround to change the permission so specific user...
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Rawan Dawairi commented,
Hi, I have been trying to add the job title to the signature which is a custom user field. I tried to insert the below but it didn't work. {{user.custom_fields.field_key}} {{agent.custom_fields.fi...