Rawan Dawairi

1. People
2. People advice and troubleshooting
3. What is the difference between ticket access at the organization level and user level?

Hi,   is it possible to add  a checkbox in which customers can lock access to the ticket from other users in the same organization. Do we have a workaround to change the permission so specific user...

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• Rawan Dawairi
• Created January 16, 2023 14:46
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Hi, I have been trying to  add the job title to the signature which is a custom user field. I tried to insert the below but it didn't work. {{user.custom_fields.field_key}} {{agent.custom_fields.fi...

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• Rawan Dawairi
• Created October 12, 2022 20:19
• 0 votes