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Antoine Bousquet's Avatar

Antoine Bousquet

Joined Sep 16, 2022

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Last activity Sep 16, 2022

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Antoine Bousquet commented,

CommentBusiness rules

We have a trigger that, when the ticket is created or updated, send the data to another application (productboard). 

Is it possible to have triggers that checked what thoses changes are? When a ticket is inactive for 8+ hours, we add a tag to it. However that mean the trigger will be activated. Anyway we can specify that we want it to trigger IF the change is not adding that tag?

View comment · Posted Sep 16, 2022 · Antoine Bousquet

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