Martha Chastain

It would be valuable to collect data or have a feature to track how many times a customer clicked on the article links shared in a ticket. 

Total number of times an article is viewed, agent engagement, and article links don't quite capture what we are looking for. 

We have different customer segments that are offered different levels of support. We need to be able to provide segmented contact information and help center articles. The ideal scenario would be to: 

1. Unlist an article: the article is published but it won't be listed/visible in any article section and won't be searchable in our Knowledge Base
2. Everyone with the article link only can access the article: users are not required to log in

The alternative is to create a user segment and add users on an as-needed basis, but this would still require sign-on by the user. That is not an option for our customers. 

My company recently hid the "Submit a request" button behind a login wall by using this code between lines 17-26 in the header section:

Hi Kolten, Any updates on this login requirement for new ticket submissions?