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Wieke van Gerwen's Avatar

Wieke van Gerwen

Joined Dec 29, 2022

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Last activity Feb 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Wieke van Gerwen

Wieke van Gerwen created a post,

Post Feedback - Ticketing system (Support)

It is a pity that Zendesk determines what a column is called. This causes a view not always being clear, with too much space unused and open. For instance: the column heading is "Volgende SLA-schending" (23 characters) and values in the column will be max 5 characters.

In addition, it is very useful if we get full control over your views. We are really too limited right now. But therefor is Feature Request: https://support.zendesk.com/hc/en-us/community/posts/4409222739482-Feature-Request-The-ability-to-create-Custom-Columns-in-Ticket-Views 

Edited Jan 09, 2023 · Wieke van Gerwen

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Wieke van Gerwen commented,

Community comment Feedback - Help Center (Guide)

I've also made a ticket for this issue: https://support.zendesk.com/hc/en-us/community/posts/5265819067674-Need-to-change-the-e-mail-template-for-a-follower-of-an-organization

It should be high on the priority list.

 

 

Need to change the e-mail template for a follower of an organization

December 30, 2022
The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.

The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.

And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:

View comment · Edited Dec 30, 2022 · Wieke van Gerwen

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Wieke van Gerwen created a post,

Post Q&A - Tickets and email

The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.

The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.

And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:

 

Posted Dec 30, 2022 · Wieke van Gerwen

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Wieke van Gerwen commented,

CommentCustomer management and profiles

How do we change the e-mail that comes from following all the tickets from an organisation?

View comment · Posted Dec 29, 2022 · Wieke van Gerwen

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