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Frédéric Chofardet's Avatar

Frédéric Chofardet

Joined Oct 25, 2022

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Last activity Mar 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Frédéric Chofardet

Frédéric Chofardet commented,

CommentGuide du Centre d’aide pour l’utilisateur final

Bonjour

Le 2AF à la discrétion de l'utilisateur final ne sert à rien et ne correspond sûrement pas à des critères de sécurisation des accès à ZenDesk HC….

Je ne comprends vraiment pas cette stratégie

View comment · Posted Mar 28, 2024 · Frédéric Chofardet

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Frédéric Chofardet commented,

Community comment Feedback - Ticketing system (Support)

Hello Robert

From the last info I had, it has been implemented BUT only on end user profile managed by the end-user into its UI (help center) :(

https://support.zendesk.com/hc/en-us/articles/6429382053530-Accessing-help-center-with-two-factor-authentication

I don't understand this choice as the end user can do what he wants....for ma it is not at all in relation with the securoity level we want to have on this UI access.

My KAM said it is planned in another version - end users' 2FA managed by the administrator and not by the end user itself.

Sometimes the DEV's logic seems to be without any logic at least :)

Have all a nice day

View comment · Posted Feb 12, 2024 · Frédéric Chofardet

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Frédéric Chofardet created a post,

Post Feedback - Ticketing system (Support)

Hello

I absolutly need to display into the views of support module the archieved tickets and also the rated tickets  archieved

Thx

Fred

Posted Dec 12, 2023 · Frédéric Chofardet

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Frédéric Chofardet commented,

Community comment Feedback - Ticketing system (Support)

Hello

From the last info retrieved from my KAM, normally delivered this month...fingers crossed

View comment · Posted Dec 12, 2023 · Frédéric Chofardet

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Frédéric Chofardet created a post,

Post Feedback - Ticketing system (Support)

Hello

Can it be possible to improve Support by allowing to display a multi select field into a view?

Thx

Posted Oct 24, 2023 · Frédéric Chofardet

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Frédéric Chofardet created a post,

Post Feedback - Help Center (Guide)

Hello

I will be interested to create Guide's end user account with read only permission.

The need is to allow the supplier of my customers to be capable of checking the tickets in progress

Many thanks for your help

Posted Sep 05, 2023 · Frédéric Chofardet

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Frédéric Chofardet commented,

CommentHow to fix issues with the community forum

Hello,

My customers want to have also the possibility to edit in a list  the tickets they raised.

So this new feature will be appreciated.

ZenDesk DEV team, please add tis demand to your todo list

View comment · Posted Jul 12, 2023 · Frédéric Chofardet

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Frédéric Chofardet commented,

Community comment Feedback - Ticketing system (Support)

Hello

Any idea when it will be embeded into a new release?

Thx

View comment · Posted Apr 12, 2023 · Frédéric Chofardet

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Frédéric Chofardet commented,

Community comment Feedback - Ticketing system (Support)

Good morning Barkha

Very pleased to read this and thank you for your assistance :)

Do you have an idea about the scheduler?

Have a nice day and WE

View comment · Posted Mar 10, 2023 · Frédéric Chofardet

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Frédéric Chofardet commented,

Community comment Feedback - Ticketing system (Support)

Fully agree with Yossi, please speed up this feature for end users

Thx

View comment · Posted Feb 21, 2023 · Frédéric Chofardet

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