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David Birnbaum

Joined May 04, 2023

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Last activity May 08, 2023

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Latest activity by David Birnbaum

David Birnbaum commented,

CommentTicket automation and collaboration

+1 here.  We mostly use direct messaging for everything, frankly, the Channels just don't work nearly as well as their equivalent in Slack.  So, we just create Chats, rename them, and then they function perfectly as a channel equivalent.

View comment · Posted May 08, 2023 · David Birnbaum

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David Birnbaum commented,

Community comment Feedback - Ticketing system (Support)

This annoys me every single time I have to work a ticket.  It's maddening...I can't believe Zendesk is being so difficult to add this feature.  We are able to set up the view we want in our email clients, for example, for this exact reason!  The thing we care about most is AT THE TOP which is why we want it put there!

View comment · Posted May 04, 2023 · David Birnbaum

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