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Raluca Martin's Avatar

Raluca Martin

Joined Oct 24, 2022

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Last activity Nov 14, 2022

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Latest activity by Raluca Martin

Raluca Martin commented,

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Hello!

Has anyone managed to comprise agent activity reports for both Support activity and Messaging in one place? I am trying to create a report that would display the entire activity of an agent daily (handled tickets and messaging tickets.
I have used the agent comment date custom field for comments however does not retrieve the messaging activity - only separate. 

Thanks 

View comment · Posted Nov 14, 2022 · Raluca Martin

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