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Manisha Prajapati's Avatar

Manisha Prajapati

Joined Sep 20, 2022

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Last activity Nov 23, 2022

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ACTIVITY OVERVIEW

Latest activity by Manisha Prajapati

Manisha Prajapati commented,

Community comment Developer - Zendesk SDKs

Hello Eric,

I have used the below code to enable help article suggestions for live chat.

MessagingActivity.builder()
.withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
.withToolbarTitle("Live Chat")
.withBotLabelString("Klipsch")
.withMultilineResponseOptionsEnabled(true)
.withEngines(AnswerBotEngine.engine(),ChatEngine.engine())
.show(this, chatConfiguration)


I have implemented it as per Unified SDK.

Can we get a Help Article suggestions when the answer bot agent is online?

Is there any dependency on the Help article agent online or offline?

In my case always agent is offline,

withMultilineResponseOptionsEnabled = true using Help article suggestion feature enable?

Thanks.

View comment · Posted Nov 23, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Mei-E Loh,

I have used Zendesk SDK using implement Live chat with MessagingActiivty
Please check below code snippet.

Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
val chatConfiguration = ChatConfiguration.builder()
.withPreChatFormEnabled(true)
.withNameFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withEmailFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withPhoneFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withDepartmentFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withAgentAvailabilityEnabled(true)
.build()
this.context?.let {
MessagingActivity.builder()
.withBotAvatarDrawable(R.mipmap.ic_klipsch_connect_logo)
.withToolbarTitle(getString(R.string.str_live_chat))
.withBotLabelString(getString(R.string.str_klipsch))
.withEngines(ChatEngine.engine())
.show(it, chatConfiguration)
}

I am able to customize basic UI changes but Zendesk Messing SDK not exposed events or API for end chat.

I want to perform an action on the end chat event so I need an end chat event.

I tried to implement using the Parent-child activity but Messaging Activity launched on top of the activity, not in the child activity.

So please help me out using resolved this issue.

Thanks.


View comment · Posted Nov 23, 2022 · Manisha Prajapati

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Manisha Prajapati created a post,

Post Developer - Zendesk SDKs

We can't enable help article suggestions in Zendesk live chat.

Is this feature support available for Zendesk Live chat?

Posted Nov 22, 2022 · Manisha Prajapati

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Manisha Prajapati created a post,

Post Feedback - Chat and Messaging (Chat)

I want to access the toolbar back event for Zendesk messaging activity for end chat on customization.

Please let me know if it is feasible or give me another option.

I have tried multiple ways like parent-Child activity using a handle but not work.

Posted Nov 22, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

View comment · Posted Nov 16, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

Eric Nelson

Launch Live chat using below code:

Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
MessagingActivity.builder()
.withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
.withToolbarTitle("Live Chat")
.withBotLabelString("Klipsch")
.withEngines(ChatEngine.engine())
.show(it.context, chatConfiguration)


Then after I want to send a custom message to MessagingActivity using the below code from my existing activity, not MessagingActivity. but not able to send custom messages.

Chat.INSTANCE.providers()?.chatProvider()
?.sendMessage("Hello World!")

Thanks!

View comment · Edited Nov 03, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

Greg Katechis
I am able to chat using MessagingActivity and am able to chat with Answerbot.

But I want to send a custom chat message to messaging activity from my existing activity not from the message activity of zendesk chat SDK.

View comment · Posted Oct 18, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

Greg Katechis

chatProvider().sendMessage(String message) not working

View comment · Posted Sep 22, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

I have tried with the below code for sending a custom chat message to existing chat session but not works.

Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
findViewById

View comment · Edited Sep 21, 2022 · Manisha Prajapati

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Manisha Prajapati commented,

CommentMore integrations

Thank for the reply Greg,

I have already explored zendesk documentation and am able to start the chat session, but I want to send the first chat message once the chat session starts.


Below is my code snippet:

Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
findViewById


Please provide me a code snippet for the first chat message once the chat session starts.

View comment · Posted Sep 21, 2022 · Manisha Prajapati

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