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Manisha Prajapati
Joined Sep 20, 2022
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Last activity Nov 23, 2022
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Latest activity by Manisha Prajapati
Manisha Prajapati commented,
Hello Eric,
I have used the below code to enable help article suggestions for live chat.
MessagingActivity.builder()
.withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
.withToolbarTitle("Live Chat")
.withBotLabelString("Klipsch")
.withMultilineResponseOptionsEnabled(true)
.withEngines(AnswerBotEngine.engine(),ChatEngine.engine())
.show(this, chatConfiguration)
I have implemented it as per Unified SDK.
Can we get a Help Article suggestions when the answer bot agent is online?
Is there any dependency on the Help article agent online or offline?
In my case always agent is offline,
withMultilineResponseOptionsEnabled = true using Help article suggestion feature enable?
Thanks.
View comment · Posted Nov 23, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
Hi Mei-E Loh,
I have used Zendesk SDK using implement Live chat with MessagingActiivty
Please check below code snippet.
Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
val chatConfiguration = ChatConfiguration.builder()
.withPreChatFormEnabled(true)
.withNameFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withEmailFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withPhoneFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withDepartmentFieldStatus(PreChatFormFieldStatus.OPTIONAL)
.withAgentAvailabilityEnabled(true)
.build()
this.context?.let {
MessagingActivity.builder()
.withBotAvatarDrawable(R.mipmap.ic_klipsch_connect_logo)
.withToolbarTitle(getString(R.string.str_live_chat))
.withBotLabelString(getString(R.string.str_klipsch))
.withEngines(ChatEngine.engine())
.show(it, chatConfiguration)
}
I am able to customize basic UI changes but Zendesk Messing SDK not exposed events or API for end chat.
I want to perform an action on the end chat event so I need an end chat event.
I tried to implement using the Parent-child activity but Messaging Activity launched on top of the activity, not in the child activity.
So please help me out using resolved this issue.
Thanks.
View comment · Posted Nov 23, 2022 · Manisha Prajapati
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Manisha Prajapati created a post,
We can't enable help article suggestions in Zendesk live chat.
Is this feature support available for Zendesk Live chat?
Posted Nov 22, 2022 · Manisha Prajapati
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Manisha Prajapati created a post,
I want to access the toolbar back event for Zendesk messaging activity for end chat on customization.
Please let me know if it is feasible or give me another option.
I have tried multiple ways like parent-Child activity using a handle but not work.
Posted Nov 22, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
Hey Eric,
I have created a support ticket https://support.zendesk.com/hc/en-us/community/posts/5128932003866-POC-Sample-Live-chat-application-using-not-able-to-send-custom-chat-message
Please look at this and respond their.
View comment · Posted Nov 16, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
Eric Nelson
Launch Live chat using below code:
Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
MessagingActivity.builder()
.withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
.withToolbarTitle("Live Chat")
.withBotLabelString("Klipsch")
.withEngines(ChatEngine.engine())
.show(it.context, chatConfiguration)
Then after I want to send a custom message to MessagingActivity using the below code from my existing activity, not MessagingActivity. but not able to send custom messages.
Chat.INSTANCE.providers()?.chatProvider()
?.sendMessage("Hello World!")
Thanks!
View comment · Edited Nov 03, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
Greg Katechis
I am able to chat using MessagingActivity and am able to chat with Answerbot.
But I want to send a custom chat message to messaging activity from my existing activity not from the message activity of zendesk chat SDK.
View comment · Posted Oct 18, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
chatProvider().sendMessage(String message)
not working
View comment · Posted Sep 22, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
I have tried with the below code for sending a custom chat message to existing chat session but not works.
Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
findViewById
View comment · Edited Sep 21, 2022 · Manisha Prajapati
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Manisha Prajapati commented,
Thank for the reply Greg,
I have already explored zendesk documentation and am able to start the chat session, but I want to send the first chat message once the chat session starts.
Below is my code snippet:
Chat.INSTANCE.init(this, ZENDESK_CHAT_ACCOUNT_KEY)
findViewById
Please provide me a code snippet for the first chat message once the chat session starts.
View comment · Posted Sep 21, 2022 · Manisha Prajapati
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