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Cam
Joined Dec 09, 2022
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Last activity Dec 09, 2022
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Latest activity by Cam
Cam commented,
CommentLive chat agent guide
I'm having trouble with shortcuts that have radio button options within the shortcut. Our organization serves Chats through ZenDesk Support and when attempting to use shortcuts, anything with pickable options will not display.
Shortcut example:
List of available shortcuts example:
as you can see there is no option to pick the shortcut.
Can you please help me understand how to ensure these shortcuts can be used. This is a critical tool for us to efficiently serve customers.
Thanks
View comment · Posted Dec 09, 2022 · Cam
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