Christina Fountain
- Total activity 85
- Last activity
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Activity overview
Latest activity by Christina Fountain-
Christina Fountain created a post,
Interrupted Chats - diner chats in and is assigned and offered to original chatter
AnsweredHey Zopim, I've had several agents express frustration with what happens when the customer leaves the chat. The original agent sees that the customer has "gone offline." But then the customer cha...
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Christina Fountain created a post,
Mass Enforce Alias for All Agents
Hi there, I want to use personalized emails but I need to ensure all of my agents are responding to emails with their first name and last initial only. As an admin, am I able to restrict or enfor...
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Christina Fountain created a post,
Trigger for incoming assigned chats
Hi Zopim, We are thinking about setting up a trigger that will auto reply when a chat is assigned. We're struggling with having the initial reply come from "Customer Care" rather than the name of t...
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Christina Fountain created a post,
Disable Agent Level Idle Timeout
Hey Zopim team, We just noticed a feature that allows agents to change their status after a period of inactivity. We would prefer if agents were not able to adjust these settings. This request co...
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Christina Fountain created a post,
Error Adding Tags
Hi Zopim, Our agents are getting the attached error when trying to manually add tags to Zopim chats. It was working for some agents in the past (myself included) but I've shadowed multiple agents ...
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Christina Fountain created a post,
"Fade" ended chats
AnsweredHey Zopim, This ticket is related to a past ticket (#1578830). Our agents continue to express concern over there being no delay in a chat ending and getting a new chat. Our agents are used to abou...
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Christina Fountain commented,
Thank you, Mehul! Much appreciated!
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Christina Fountain commented,
Thank you!
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Christina Fountain created a post,
Training Agents in Zopim
AnsweredHello, I'm concerned about how we will handle training post initial launch. Currently, we have the ability to utilize 6 Customer Service training agents in our chat provider. They are able to log i...
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Christina Fountain commented,
For our organization it would be nice to have seats for actual non agent users like admins, workforce management, quality assurance team members.