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Christina Fountain

  • Total activity 79
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  • Lock Down Edit Customer Name & Email

    Hello!  We are not comfortable with the agent level ability to edit a customer's name and email address. This edit capacity does not provide any value to our organization.  Thank you,  Christina 

  • Lock Down Ban Visitors

    Completed

    Hello!  We are not comfortable with the agent level ability to ban visitors. Especially because there is no log of who applied the ban. This ability would better serve our organization as an admin ...

  • Lock Down Shortcuts

    Completed

    Hello!  We would like to prevent our agents from creating their own shortcuts in an attempt to provide customers with a consistent experience. This ability would better serve our organization as an...