Kuba

Total activity

14
Last activity

September 21, 2023 07:38
Member since

September 30, 2022 08:58
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Activity overview

Latest activity by Kuba

Kuba commented, September 21, 2023 07:38
Hola,Nada más activar las encuestas, se activa una automatización que las envía pasadas las 24 horas desde resolver una solicitud. Sí, es posible también hacerlo a través de un macro, tendrías que...
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- Kuba
- Created September 21, 2023 07:38
- 0 votes
Kuba commented, June 22, 2023 08:20
Hola Angelo,Los mensajes proactivos solo se pueden usar en un canal a la vez. Sin embargo, puede haber varios mensajes proactivos funcionando al mismo tiempo. Abriré un ticket en tu nombre para que...
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- Kuba
- Created June 22, 2023 08:20
- 0 votes
Kuba commented, June 16, 2023 07:48
Hola, Me llamo Jakub y te contacto desde Zendesk con respecto a tu pregunta. Según has comentado, he anotado que te gustaría saber si es posible cambiar el título de una conversación secundaria.Al ...
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- Kuba
- Created June 16, 2023 07:48
- 0 votes
Kuba commented, May 31, 2023 10:59
Hola,Sí, es posible proporcionar la encuesta en el catalán, el primer paso sería añadir el idioma como uno de tus idiomas adicionales.Después, tendrías que crear contenido dinámico que utilizarías ...
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- Kuba
- Created May 31, 2023 10:59
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Kuba commented, April 12, 2023 13:57
At this time it is a limitation that can not be leveraged quickly and I can see that it is a feature that is being looked into actively. I'd appreciate it if you could share your use case in the po...
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- Kuba
- Created April 12, 2023 13:57
- 0 votes
Kuba commented, April 12, 2023 07:37
This request was closed and merged into request #11421231 "Solicitud creada a partir de: Pe...".
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- Kuba
- Created April 12, 2023 07:37
- 0 votes
Kuba commented, April 11, 2023 08:04
Hello Andrew,Thank you for contacting Zendesk. Upon checking, I can see that you can use the operator :* in your API search to return the tickets where the custom ticket field has a value assigned,...
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- Kuba
- Created April 11, 2023 08:04
- 0 votes
Kuba commented, April 11, 2023 07:47
Hello,Thank you for contacting Zendesk. Upon checking, I was able to establish that at this time it is not possible to use the dynamic content within Flow Builder to translate the messages into res...
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- Kuba
- Created April 11, 2023 07:47
- 0 votes
Kuba commented, March 29, 2023 09:40
I understand that you would like to know what effect could have switching to Messaging on your "Submit a request" form.These are two independent entities, and they don't interact with each other in...
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- Kuba
- Created March 29, 2023 09:40
- 0 votes