Maria Nørgaard
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Activity overview
Latest activity by Maria Nørgaard-
Maria Nørgaard commented,
Hi again I know I just gave one solution to this above, but I'm also helping other ZD accounts in my group with their setups and one of these accounts would like to use the placeholder {{ticket.br...
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Maria Nørgaard commented,
@Kai Ehlig Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were. Sorry tha...
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Maria Nørgaard commented,
Hi Jennifer We've simply set it up as triggers, but of course this puts the brand specific info at the bottom of the e-mail notification to the end user rather than straight into the agent signatu...
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Maria Nørgaard commented,
@Colin: You're awesome! Thank you so much! :) @Max: Thanks for your reply. Hope it'll soon be prioritized by ZD.
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Maria Nørgaard commented,
We are planning to use the multibrand feature soon and will thus set up four various brands, but as we cannot choose which email address an agent-created is sent from (we have several addresses und...
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Maria Nørgaard created a post,
Custom ticket fields - new fields and functionalities
CompletedIt would benefit ZD ticket forms greatly if these new functionalities and types of custom ticket fields were added: A multiselect function in dropdown- and checkbox-fields A "Time"-type...
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Maria Nørgaard commented,
Any article that belongs in a specific section/category as well as an FAQ-section/category. Or articles for internal as well as external use e.g.
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Maria Nørgaard commented,
It would be even better, if you could attach different files to fifferent language versions / trnslations of the same article, so that you don't get a e.g. Spanish file on the English version of th...
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Maria Nørgaard commented,
So do we! We use the multibrand function and in order to separate tickets between brands by autoassigning them to different groups based on the email address on which they are received. However...