Felipe Fernandes
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Activity overview
Latest activity by Felipe Fernandes-
Felipe Fernandes commented,
This is great. Thanks for sharing. Getting closer to finding a real FRT. In another article, I found a suggestion that I should add an "agent_created" tag to tickets created by an agent and then ex...
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Felipe Fernandes commented,
Hi @Kay - RealConnections (NL) I also got the unformatted template to work, thank you. The only issue I'm seeing now is that it still does not feel like an email conversation with the user. Repli...
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Felipe Fernandes commented,
@justinsmith - For option #2 as you suggest, could you please give me some instructions for how to setup that trigger? I'm not sure I have it working right. I'm afraid that tagging any Current Us...