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Mark Vermaat

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Activity overview

Latest activity by Mark Vermaat
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    Mark Vermaat commented,

    Thanks for that note Patrick. I will be submitting a case for this as well.   At least I am now aware it is not just us. :) Cheers.

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    Mark Vermaat commented,

    I go to delete some tickets once in a while and I get this message "We were unable to delete one or more tickets. Please try again later." No matter how long we wait every time we try to permanentl...

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    Mark Vermaat created a post,

    Showing Message in Zendesk Notification Window

    Answered

    Hey Everyone, I am setting up Zendesk Chat to work for our team and one request I consistently get is "can you make the notifications show the subject of the chat request?" For example, in this win...

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    Mark Vermaat commented,

    Hey All.  Just having an issue, I have installed the app and made it available with everything click correctly. (According to install documentation) However, agents are still able to assign the cas...

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    Mark Vermaat commented,

    Hey Matt, I was afraid you were going to say that. :( I will see if that option will work.  Thanks for the quick response. :)   Cheers.

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    Mark Vermaat commented,

    I have a quick question, is it possible to limit who can see this app in Zendesk by say currentUser has "jira" tag?  We have about 50ish users but only 4 need to be able to see and work with the JI...

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    Mark Vermaat commented,

    I think I figured it out. :)  More work on the Admin side, but for now this is good. I turned it into a closed/restricted system.  Main channels of communication are Live Chat as well as Email.  Ev...

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    Mark Vermaat commented,

    @Wes - Thanks, I have set it up that way already but when a user goes to sign in, at the bottom of the sign in page is an option to sign up.  This is what I want to get rid of. So you have referen...

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    Mark Vermaat commented,

    Hey Wes, We are on professional. Thanks

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    Mark Vermaat commented,

    Hey Larry, I have that set, but end users are still able to register in the HC.  They just don't see anything.  I am trying to prevent them being able to register. Even if I can just remove the reg...