Dennis Lynn
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Total activity155
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes14
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Subscriptions75
Activity overview
Latest activity by Dennis Lynn-
Dennis Lynn commented,
Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which us...
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Dennis Lynn commented,
Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includ...
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Dennis Lynn created an article,
Workflow recipe: How can restricted agents assign tickets to agents outside of their groups?
Administrators have the ability to prevent certain agents from seeing tickets in other groups, or that aren't assigned to them (see Agent group permissions and searching tickets). This type of res...
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Dennis Lynn commented,
Hey Alberto - Jessie tagged me in to help get this sorted out! The line you are seeing there is specifically used for people who are added as a CC on your tickets. This text can actually be modifi...
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Dennis Lynn commented,
The most-likely cause here is that when you tried to login with the wrong account, a session token was placed within your browser associated with that incorrect account. Now, whenever you try to na...
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Dennis Lynn commented,
Jessie and Abdul are spot on - there isn't any sort of native functionality available within the Support interface itself which can help here. Not to just parrot what they've said, but the best rou...
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Dennis Lynn commented,
This screenshot in this guide is using a report that has two metrics in it. When you click "Show configuration" then click "Drill In Settings", you will see the option to add a drill step for each ...
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Dennis Lynn commented,
Hey Winho, It is not possible to see minutes or seconds within Insights - timestamps are not stored as attributes within Insights. There are attributes for times down to the hour, but that is unfor...
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Dennis Lynn commented,
It looks like you may have already reached out to our Chat team here on this issue, but to close the loop here: The first response time for a chat which is transferred will reflect the first respon...
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Dennis Lynn created an article,
Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
Zendesk is removing Insights reporting on February 5th, 2021. If you are using Insights, you’ll need to move to Explore, the latest generation of reporting for Zendesk products, before that time. ...