Dennis Lynn
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Total activity138
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Dennis Lynn-
Dennis Lynn commented,
Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which us...
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Dennis Lynn commented,
Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includ...
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Dennis Lynn created an article,
Workflow recipe: How can restricted agents assign tickets to agents outside of their groups?
Administrators have the ability to prevent certain agents from seeing tickets in other groups, or that aren't assigned to them (see Agent group permissions and searching tickets). This type of re...
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Dennis Lynn commented,
Jessie and Abdul are spot on - there isn't any sort of native functionality available within the Support interface itself which can help here. Not to just parrot what they've said, but the best rou...
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Dennis Lynn commented,
This screenshot in this guide is using a report that has two metrics in it. When you click "Show configuration" then click "Drill In Settings", you will see the option to add a drill step for each ...
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Dennis Lynn commented,
Hey PJ and Bernd! If you take the metric that is suggested in this article (like # Public Comments) and then change the metric format so that it effectively replaces any value greater than 0 with a...
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Dennis Lynn commented,
Unfortunately, there isn't any sort of functionality in place with the Zendesk for Jira integration which updates a Jira issue status after a Zendesk Ticket status is updated. If you would like thi...
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Dennis Lynn commented,
Hey all! Happy to chime in with some loop-closing info :) I should first point out that every situation is a bit different, and in the interest of avoiding the disclosure of account-specific detail...
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Dennis Lynn commented,
It looks like you may have already reached out to our Chat team here on this issue, but to close the loop here: The first response time for a chat which is transferred will reflect the first respon...
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Dennis Lynn created an article,
Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. In Insights, the Tickets...