Dennis Lynn
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Insights recipe: Reporting on nested drop-down fields
Zendesk is removing Insights reporting on February 5th, 2021. If you are using Insights, you’ll need to move to Explore, the latest generation of reporting for Zendesk products, before that time. N...
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Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
Zendesk is removing Insights reporting on February 5th, 2021. If you are using Insights, you’ll need to move to Explore, the latest generation of reporting for Zendesk products, before that time. ...
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Workflow recipe: How can restricted agents assign tickets to agents outside of their groups?
Administrators have the ability to prevent certain agents from seeing tickets in other groups, or that aren't assigned to them (see Agent group permissions and searching tickets). This type of res...