Dennis Lynn
Zendesk Customer Advocate
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Total activity138
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Recent activity by Dennis Lynn-
Insights recipe: Reporting on nested drop-down fields
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. Nesting your field option...
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Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. In Insights, the Tickets...
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Workflow recipe: How can restricted agents assign tickets to agents outside of their groups?
Administrators have the ability to prevent certain agents from seeing tickets in other groups, or that aren't assigned to them (see Agent group permissions and searching tickets). This type of re...