Dennis Lynn
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Recent activity by Dennis Lynn-
Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which us...
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Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includ...
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Hey Alberto - Jessie tagged me in to help get this sorted out! The line you are seeing there is specifically used for people who are added as a CC on your tickets. This text can actually be modifi...
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The most-likely cause here is that when you tried to login with the wrong account, a session token was placed within your browser associated with that incorrect account. Now, whenever you try to na...
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Jessie and Abdul are spot on - there isn't any sort of native functionality available within the Support interface itself which can help here. Not to just parrot what they've said, but the best rou...
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This screenshot in this guide is using a report that has two metrics in it. When you click "Show configuration" then click "Drill In Settings", you will see the option to add a drill step for each ...
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Hey Winho, It is not possible to see minutes or seconds within Insights - timestamps are not stored as attributes within Insights. There are attributes for times down to the hour, but that is unfor...
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Hey PJ and Bernd! If you take the metric that is suggested in this article (like # Public Comments) and then change the metric format so that it effectively replaces any value greater than 0 with a...
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Unfortunately, there isn't any sort of functionality in place with the Zendesk for Jira integration which updates a Jira issue status after a Zendesk Ticket status is updated. If you would like thi...
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Hey all! Happy to chime in with some loop-closing info :) I should first point out that every situation is a bit different, and in the interest of avoiding the disclosure of account-specific detail...