Dennis Lynn
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Recent activity by Dennis Lynn-
Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which us...
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Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includ...
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Jessie and Abdul are spot on - there isn't any sort of native functionality available within the Support interface itself which can help here. Not to just parrot what they've said, but the best rou...
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This screenshot in this guide is using a report that has two metrics in it. When you click "Show configuration" then click "Drill In Settings", you will see the option to add a drill step for each ...
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Hey PJ and Bernd! If you take the metric that is suggested in this article (like # Public Comments) and then change the metric format so that it effectively replaces any value greater than 0 with a...
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Unfortunately, there isn't any sort of functionality in place with the Zendesk for Jira integration which updates a Jira issue status after a Zendesk Ticket status is updated. If you would like thi...
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Hey all! Happy to chime in with some loop-closing info :) I should first point out that every situation is a bit different, and in the interest of avoiding the disclosure of account-specific detail...
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Hey Rodney! As troubleshooting this will require us to have a look at a specific example, I've created a ticket which I've sent to you as a followup so we can dig in to this further. I look forward...
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Unfortunately not - the feature you would need for this if you are looking at our Guide plan comparison is listed as "Personalized portal". This is what would allow your end users to log in to the ...
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Getting all of this in one report may be a bit of a challenge, so you may need to break this up in to a couple reports if you want all of this in a CSV file. Additionally, reporting on time that ha...