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Kate Hastings

  • Total activity 229
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Activity overview

Latest activity by Kate Hastings
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    Kate Hastings created an article,

    Why are my tickets showing in multiple views?

    Question I have a couple of different views for different purposes, but tickets are displaying across multiple views. Why is this happening? Answer Views operate on condition sets to determine whic...

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    Kate Hastings created an article,

    User is requester on tickets that are not closed error

    Question I'm trying to delete an user but I am getting the error message "User is requester on <#> tickets that are not closed." How can I resolve this error so I may delete the use...

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    Kate Hastings created an article,

    BigCommerce integration not displaying on new tickets

    Question I've integrated the BigCommerce application into my Support account. When I select + add > Ticket to create a new ticket, I do not see the BigCommerce app on my apps sidebar. Why isn't ...

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    Kate Hastings created an article,

    Disabling the Hubspot integration

    Question I have a current integration with Hubspot that I would like to disable. How can I go about doing that? Answer As the Hubspot integration does not install an app into your Support account, ...

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    Kate Hastings created an article,

    MailChimp Campaign Customer Lists error upon installing

    Question Currently, I am on the Professional level plan and am attempting to install the MailChimp Campaign integration. After installation, I am receiving the error: The customer lists feature, av...

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    Kate Hastings created an article,

    No SLA badge on my view

    Question I've created SLAs for my tickets and have added the Next SLA breach column to my views. However, I do not see a badge on my Views. Why aren't my tickets displaying the badge? Answer The ti...

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    Kate Hastings created an article,

    Reorder ticket fields

    Question How can I change the order of my ticket fields on the Help Center request form?  Answer You can reorder ticket fields by navigating to Admin > Manage > Ticket fields > Reorder. Th...

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    Kate Hastings created an article,

    Notification of ticket without agent update

    Question I'd like to receive an email notification if a ticket has not had an assignee's update in a certain amount of hours. How do I configure this? Answer Any admin can configure an automation t...

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    Kate Hastings created an article,

    Embed Dropbox images on Help Center articles

    Question I am attempting to embed an image from my Dropbox account into my Help Center, but the image link keeps displaying as broken. How can I embed this image? Answer Your Dropbox account must n...

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    Kate Hastings created an article,

    Filtering on reports for light agent-created tickets

    Question I want to create a report that displays the number of tickets created by light agents in my account. How can I achieve this? Answer You will want to access GoodData to create this report....