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Carolline

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Latest activity by Carolline
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    Carolline commented,

    1. Agent guide
    2. Ticket management
    3. Managing tickets in bulk

    Hi Peter Hochstrasser I tried to use it, but it seems it only resets to the original value. For example, if I have multiple tickets each one with its own value, and I accidentaly change the value t...

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    Carolline commented,

    1. Agent guide
    2. Ticket management
    3. Managing tickets in bulk

    Hey there, When bulk editing a custom ticket field, I don't see an option to leave said custom field blank as it is possible when editing one single ticket. Am I missing something or is it really n...

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    • Carolline
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