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Kiana Ayala
Joined Mar 19, 2023
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Last activity Nov 26, 2024
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Latest activity by Kiana Ayala
Kiana Ayala commented,
+1
View comment · Posted Oct 31, 2024 · Kiana Ayala
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Kiana Ayala commented,
Hello,
Would it be possible to update the message for the ticket.follower_reply_type_message placeholder on notifications for public comments?
Current Message: "Reply to this email to add a comment to the request"
Updated Message: "Reply to this email to add a public comment to the request"
This is a small change, but it would help reduce confusion for new users who haven't yet mastered the terminology and don't realize that "comments" are public, while "internal notes" are private.
Thank you!
View comment · Posted Aug 10, 2023 · Kiana Ayala
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