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Kiana Ayala's Avatar

Kiana Ayala

Joined Mar 19, 2023

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Last activity Nov 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Kiana Ayala

Kiana Ayala commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Oct 31, 2024 · Kiana Ayala

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Kiana Ayala commented,

CommentTicket automation and collaboration

Hello,

Would it be possible to update the message for the ticket.follower_reply_type_message placeholder on notifications for public comments?

Current Message: "Reply to this email to add a comment to the request"

Updated Message: "Reply to this email to add a public comment to the request"

This is a small change, but it would help reduce confusion for new users who haven't yet mastered the terminology and don't realize that "comments" are public, while "internal notes" are private.

Thank you!

View comment · Posted Aug 10, 2023 · Kiana Ayala

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