Peter Haller
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Total activity19
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Last activity
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Activity overview
Latest activity by Peter Haller-
Peter Haller commented,
Yes this is awful. Since there is no way to say 'not within the last 1 day' as a criteria and since the timezone assumes we all work according to GMT because... completely failed feature implementa...
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Peter Haller commented,
Remco, that is very nice and sympathetic and I am sure includes some reality. But people have also asked for the ability to simply disable it from the interface if it can't do anything whatsoever t...
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Peter Haller commented,
+1 The problem is that mistakes cost money, poor process costs money, training costs money, and anything someone has to hit every day that's clearly useless detracts from the solution, and detracts...
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Peter Haller commented,
Hi Jessie - I already use On Hold for various workflows; it is going to be a weighing of impact to decide whether to kludge around this 28-day limit or revise the On-Hold process we already have. I...
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Peter Haller commented,
This is yet another example of Zendesk having tools to configure the instance as you need it, but then having hidden rules that make those tools useless. I can understand forcing admins to have al...
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Peter Haller commented,
The Personalized Email Replies setting is the one in question here - btw I got that from posting this to the product forum and getting the right answer - and it causes this confusion. We have turne...
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Peter Haller commented,
I understand how this email gets generated and why it has to come from the zendesk system and not spoof the customer's From address. However, this creates a problem in that the customer's name appe...
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Peter Haller commented,
For breadcrumbs I used $("li:contains('Submit a request')").text("Submit a Support Request");