Gabe Seals

This is an incredibly helpful and relevant article! I just implemented it for my company. Thank you, ModeratorWes for creating such a useful guide!

I would like to suggest one change because I am from the software development side and not a Zendesk Admin: label/article/alert are HTML/JS keywords while also being Zendesk terms. Luckily, someone in the comments referenced creating a Zendesk article - including screenshots - and everything clicked.

Would someone please consider updating the README with the below?

Article Labels

•  Create or edit one of your articles

To create an article in Zendesk, click Add then Article

In this new window, place the word alert here:

Now, whatever you write in the Title and Body of the article will appear in your alertbox. For example, this:

yields this:

*** this link covers how to create articles in greater detail: https://support.zendesk.com/hc/en-us/articles/4408839258778-Creating-and-editing-articles-in-the-knowledge-base

Of note:

- In this example, only the Title appears because I switched this Boolean value from true to false. If you leave this value as true, then the contents of your Title and Body will display:

- As noted in other comments and FAQs, the Label(s) you apply to your article should coincide with the const label value in your .js file. For example, I left mine as this so that the screenshot above of the Labels value allowed my Title to appear.:

- You can update this line with the Domain Name that is relevant to your company's Zendesk page:

For example, if your company's Zendesk url is something like https://support.sandwich.zendesk.com/hc/en-us then the url value would be https://support.sandwich.zendesk.com/api/v2/help_center/${locale}/articles.json?label_names=${label}`