Mike Woodard
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Total activity10
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Last activity
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Activity overview
Latest activity by Mike Woodard-
Mike Woodard commented,
Hi Christian, Unfortunately, the Reporting > Knowledge Base solution can't easily show quarter by quarter changes the way Insights can. Will you submit the request as an enhancement? Thanks.
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Mike Woodard commented,
I want to report up the chain the number of help center views by quarter. However I don't see any view items available in Insights. Am I missing something or do you not provide it?
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Mike Woodard commented,
Is there a way to see this information for a ticket that has been deleted? I have some deleted tickets that I don't understand how they got deleted.
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Mike Woodard commented,
It would also be nice to be able to "follow" at any level from category down to article--not just section or article.
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Mike Woodard commented,
Is there a way to get a count of all my knowledge base articles? Is there a way to get a list of all my knowledge base articles that haven't been updated within a given time period?