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Jennifer Frayser

Joined Oct 18, 2022

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Last activity May 25, 2023

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Latest activity by Jennifer Frayser

Jennifer Frayser commented,

CommentWorking with articles in the knowledge base

Is it possible to make an author a group instead of an individual or remove the author notation altogether?  We would like to have cohesion with all authors being reflected as the same group or not at all instead of an individual, how can we do that?

View comment · Posted May 25, 2023 · Jennifer Frayser

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Jennifer Frayser commented,

CommentMeasuring success

Hello,

I'm sure this is out there, but I have not been able to find it.  If a ticket was solved by Agent A and received a rating then is subsequently reopened and solved again by Agent B- is it Agent A or Agent B or perhaps both who have the rating assigned to them?

View comment · Posted Oct 18, 2022 · Jennifer Frayser

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