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Nikolay Kolev

Joined Sep 28, 2022

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Last activity Oct 05, 2022

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Latest activity by Nikolay Kolev

Nikolay Kolev commented,

CommentBusiness rules

Hello, I'm trying the Zendesk - HubSpot integration and I want to create a trigger notifying HubSpot that there was a tag added to the ticket. Similar to the one for CSAT rating - {"ticketId":"{{ticket.id}}","eventType":"ticketCSAT"} but I'm not sure what the event type should be. I couldn't really find all the types of event listed anywhere.

View comment · Posted Oct 05, 2022 · Nikolay Kolev

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Nikolay Kolev commented,

Community comment Discussion - Tips and best practices from the community

Amazing guide, thank you for the time spent in order to post it here.

I am looking for a way for the ticket information to enter HubSpot without creating a new profile. (if the contact in  Zendesk does not have a matching profile in HubSpot).

The reason behind that is that we do not want to generate new profiles from Zendesk but still want to see if there is a ticket for an existing contact.

This might be the closest to a solution I've seen so far but still can't figure out if it's possible.

Thanks!

View comment · Posted Sep 28, 2022 · Nikolay Kolev

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Nikolay Kolev commented,

CommentBusiness rules

Hello, 

We are testing the HubSpot - Zendesk integration, especially the one created by Zendesk.

I have an issue that I am curious if I can solve through the triggers.

When a new ticket is created and the contact is already in the HubSpot system, I want the flow to remain the same. The ticket is noted in the profile through one of the triggers. However, if there is not an existing contact in HubSpot is there a way for the ticket to enter HubSpot without generating a new profile? Might be like a task or HubSpot ticket or something else.

Thank you!

 

 

View comment · Posted Sep 28, 2022 · Nikolay Kolev

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