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Mathilde

Joined Aug 13, 2024

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Last activity Feb 17, 2025

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ACTIVITY OVERVIEW

Latest activity by Mathilde

Mathilde commented,

CommentSetting up Zendesk Chat

Hi,
 

Is it possible to display operating hours in a Help Center article? We regularly change the schedule for our chat depending on team meetings and other events where we have to close the chat for a few hours. Each time we update the schedule in Zendesk, and then we also have to update all the content blocks with the operating hours for our Help Center. Since we support different time zones, there are a lot of different content blocks to update.
 

I was wondering if it would be possible to display the schedule in the Help Center so that it would automatically update in the article when we update the schedule in Zendesk. Also, how would this work with time zones? Could the system automatically display the correct time zone for each country?

View comment · Posted Feb 17, 2025 · Mathilde

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Mathilde created a post,

Post Feedback - Help Center (Guide)

As a company expanding into new markets, we are encountering challenges due to the Help Center’s lack of support for certain countries. Specifically, we are missing support for:

  • French (Monaco)
  • Spanish (Andorra)
  • English (Albania)

This limitation hinders our ability to grow and explore new opportunities. Unfortunately, Zendesk's current constraints compel us to consider alternative providers, particularly given our long-term plans for expansion into additional countries.

 

I raised the issue of Andorra some time ago, but no progress has been made. While I understand that addressing this may not be a priority if we are the only customer with such needs, it remains a significant obstacle for us. It’s frustrating to feel restricted in our ambitions, and we hope this feedback will prompt reconsideration.

Posted Jan 03, 2025 · Mathilde

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Mathilde created a post,

Post Feedback - Help Center (Guide)

We are currently working on going live with our webshop for Andorra (English) & Albania (English), but the countries are not supported by the Zendesk Help Center. 

Posted Aug 13, 2024 · Mathilde

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