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Jessie Jin Saem Han
Joined Sep 29, 2022
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Last activity Dec 29, 2023
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Latest activity by Jessie Jin Saem Han
Jessie Jin Saem Han commented,
Hi Dane!
It'd be great if you did that.
Other teams in our company are having a same problem calculating the cost because we can't get the exact working time.
I hope it will be developed.
View comment · Posted Oct 13, 2022 · Jessie Jin Saem Han
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Jessie Jin Saem Han created a post,
Our team is calculating the total working time for the tickets using the "total time spent(sec)" metric
In the case of tickets that came into another team and were transferred to our team, the time worked on the other team is also calculated as our team's time.
If the ticket is transferred from another team,
Except for the time worked by other teams, we want to know if we can get the working time after being transferred to our team and we need a calculation formula to see.
Posted Sep 29, 2022 · Jessie Jin Saem Han
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