Recent searches


No recent searches

Jessie Jin Saem Han's Avatar

Jessie Jin Saem Han

Joined Sep 29, 2022

·

Last activity Dec 29, 2023

Following

0

Followers

0

Total activity

3

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Jessie Jin Saem Han

Jessie Jin Saem Han commented,

Community comment Q&A - Reporting and analytics

Hi Dane!

It'd be great if you did that.
Other teams in our company are having a same problem calculating the cost because we can't get the exact working time.
I hope it will be developed.

View comment · Posted Oct 13, 2022 · Jessie Jin Saem Han

0

Followers

0

Votes

0

Comments


Jessie Jin Saem Han created a post,

Post Q&A - Reporting and analytics

Our team is calculating the total working time for the tickets using the "total time spent(sec)" metric

In the case of tickets that came into another team and were transferred to our team, the time worked on the other team is also calculated as our team's time.

If the ticket is transferred from another team,
Except for the time worked by other teams, we want to know if we can get the working time after being transferred to our team and we need a calculation formula to see.

Posted Sep 29, 2022 · Jessie Jin Saem Han

0

Followers

7

Votes

13

Comments