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Paul Seyler

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Latest activity by Paul Seyler
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    Paul Seyler commented,

    Agree completely.  In particular we would like to include links in triggers and shortcuts, and long URL's break the formatting on the widget.  It would be nice to just include "click here for more ...

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    Paul Seyler created a post,

    Suggested feature: Administrator control of who receives offline messages

    Answered

    We would like the administrator(s) to have control over who receives offline messages. Currently it appears that decision is left to individual users who opt in or out on their own regardless of po...

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    Paul Seyler commented,

    I'd like to cast a vote for non-admin agents to be able to add tags.  In the use-case originally described in this thread, (and the one most common for us) the agent knows immediately that a tag is...

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    Paul Seyler created a post,

    Feature Request - trigger conditions for language

    We want to customize the time-on-site new visitor trigger message to the user's language.  The only way to ALMOST do this now is to look at country code, which would require a separate trigger for ...