Martin Carew

1. Community
2. Zendesk Suite Q&A
3. time zone allow automatic sync of the user profiles with their browser IP

As part of the SSO that we use for Zendesk (via our own SSO), we include the users iana time zone in the JWT but Zendesk doesn't read or store from that field. I really don't want another custom fi...

• View comment
• Martin Carew
• Edited March 04, 2023 00:34
• 1 vote

1. Account
2. ...
3. Single sign-on
4. Enabling JWT single sign-on

is there any reason why it is not possible to update a users iana_time_zone at login by including it in the JWT? This is really frustrating as we hold all this info in our own databases but all use...

• View comment
• Martin Carew
• Created March 04, 2023 00:24
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to add user fields to ticket view

We would like to see the user fields on the Ticket view. Currently the ticket field shows the requester and I would like to see the custom ID number field that the user has in the User Object on th...

• View comment
• Martin Carew
• Edited March 03, 2023 21:43
• 1 vote