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Michael Lennon

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Activity overview

Latest activity by Michael Lennon
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    Michael Lennon commented,

    We're testing this method to close tickets once the requester has completed a feedback survey. The survey is via a 3rd party app and the response updates the ticket but, submitting the ticket after...

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    Michael Lennon commented,

    Great - thanks very much Jessie. I'll check this out when I'm back in the office next week.   Michael

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    Michael Lennon created a post,

    Survey App Required

    Hi,   we would like to alter the Customer Satisfaction Survey that is sent out 24 hours after a ticket is marked as Solved. Instead of the two Good/Bad choices we would like to have five (Extremely...

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    Michael Lennon commented,

    Hi Jessie,   thanks for the confirmation. I see that there are 34 apps under the Surveys & Feedback category which I guess are going to vary in what they can do so, any tips on how best to narrow i...

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    Michael Lennon commented,

    Have come across a Survey App by SweetHawk - looks like it should provide what we're after but would be good to have that verified here if possible.

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    Michael Lennon created a post,

    Customising Customer Satisfaction

    Hi,   is it possible to expand the number of options in the satisfaction survey send to users? Rather than just Good/Bad we would like to have more granular options. I have looked at the informatio...

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    Michael Lennon created a post,

    Is it possible to amend the labels for the 'Contact Us' fields in the Web Widget?

    Answered

    Hi,   is it possible to amend the labels for the 'Contact Us' fields? Specifically, we would like to amend the 'How can we help you?' label.