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Viktória Magyar

Joined Oct 03, 2022

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Last activity Jun 30, 2023

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Latest activity by Viktória Magyar

Viktória Magyar created a post,

Post Feedback - Sales CRM (Sell)
Handle lead deduplication in Zendesk Sell

Hi!

We had a big contact list that we imported to leads. Currently, we have multiple contacts in our leads and want to avoid any accidental outreach to former clients or duplicate contacts. While manual deduplication is an option, it would be really time-consuming. We'd prefer to explore built-in features or best practices within Zendesk Sell.

Could you please provide us with your expert guidance on how to effectively handle lead deduplication in Zendesk Sell? Any tips, automated solutions, or recommended workflows would be greatly appreciated. 

Best regards,

Viktória

Posted Jun 29, 2023 · Viktória Magyar

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Viktória Magyar commented,

Community comment Feedback - Sales CRM (Sell)
Community

Thank you!

View comment · Posted Jun 26, 2023 · Viktória Magyar

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Viktória Magyar created a post,

Post Feedback - Sales CRM (Sell)
Emails stuck from a contact list
Hi!
For the second time this week, Zendesk Sell only sends a message to 25 people from a contact list of 187.
 
I sent out the first email from the communication center to all of the addresses 3 days ago, but only 25 received it. After this, I tried to send it again to those who haven't received it, again another 25 people received it only. 
 
In the meantime, I found in the communication center that it indicates that all of the messages are under posting. There is no problem with my internet, it works perfectly. Also in Outlook I only see 25-25 emails. In contrast, in the picture attached, you can see that it detects as if I have sent all the emails out.
 
Is there any way I can undo these pending emails? I didn't find any way.
I feel like they will never get these emails, but I also don't want to spam them with 3 totally same emails from me. But I will have to try again because a significant number of participants still have not yet received the message.
 
Could you please help me why this happened twice? Can I remove the pending emails?
Thanks in advance!
Viktória


Posted Jun 09, 2023 · Viktória Magyar

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