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Chris Fox

Joined May 04, 2023

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Last activity Nov 04, 2023

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Chris Fox commented,

CommentGetting started with Zendesk AI

It seems like the obvious next move is to offer a KB-embedded LLM chat tool. Is this on the roadmap and when can we expect it? 

Thanks! 

View comment · Edited Nov 04, 2023 · Chris Fox

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Chris Fox created a post,

Post Developer - Zendesk APIs
We're trying to migrate knowledge base articles from a website, but there is some pushback on leaving the images hosted on Azure (doesn't make any sense to me, but 🤷) so I'm trying to find a solution to fix the image URLs in bulk.
 
Does the API workflow below work? Am I missing anything or overcomplicating it? Is there an easier solution? Our current KB is in Markdown language.
 
Possible API workflow:
a) Create/upload the unassociated attachments via API (build a list of file_name, content_url, id)
 
b) Use the content_url to update the old image URL in the article (replace based on file name using file list above, not with API)
 
c) Upload articles in bulk via API (build a list of article_id from API & filenames, id extracted from uploaded articles)
 
d) Use the Associate Attachments in Bulk to Article API to associate the unassociated images to the appropriate articles using the article/image list
 
I'm using Python to code this... so if you have any useful relevant Python code, feel free to share. 
 
Thanks! 

Edited May 11, 2023 · Chris Fox

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