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Ryan Waskewich's Avatar

Ryan Waskewich

Joined Oct 03, 2022

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Last activity Oct 03, 2022

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Ryan Waskewich commented,

CommentWorkflow best practices and recipes

I have this set up and it is working except it is not including the previous comments in the ticket with the email. It is pretty useless if the previous ticket comments are not included as customers dont know the ticket number and which issue it relates to. I have included the {{ticket.public_comments_formatted}} tag but it is not working as expected. 

View comment · Posted Oct 03, 2022 · Ryan Waskewich

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