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Paul

Joined Oct 04, 2022

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Last activity May 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Paul

Paul commented,

Community comment Feedback - Ticketing system (Support)

maybe they don't see our comments because they need to scroll to the bottom :P 

View comment · Posted May 04, 2023 · Paul

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Paul commented,

Community comment Feedback - Ticketing system (Support)

Any update on this?

It would solve "multiple" options related to management of organizations.

View comment · Posted Feb 14, 2023 · Paul

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Paul commented,

CommentMeasuring success

@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :) 

View comment · Posted Jan 13, 2023 · Paul

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Paul commented,

CommentMeasuring success

I have a question about the timers. They are acting weird.

A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status): 

But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....

How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?

View comment · Posted Jan 11, 2023 · Paul

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Paul created a post,

Post Q&A - Objects, workspaces, and rules

Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Posted Dec 23, 2022 · Paul

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Paul commented,

CommentMeasuring success

Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Or can we only add that column to custom views?

View comment · Posted Dec 21, 2022 · Paul

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Paul commented,

Community comment Feedback - Ticketing system (Support)

Any release date? It's pretty limited now with the current use of views.

View comment · Posted Oct 11, 2022 · Paul

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Paul commented,

Community comment Feedback - Ticketing system (Support)

Any updates on this or an ETA when we can sort messages on newest first?

View comment · Posted Oct 04, 2022 · Paul

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