vincent solitario
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Total activity21
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Last activity
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Activity overview
Latest activity by vincent solitario-
vincent solitario commented,
Hi, How can we separate 2 chats channel in messaging?. What we want is a separate of Facebook Messenger and our websiteThank you
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vincent solitario commented,
Hello Is this possible in trigger or automation? What we wanted to happen is this. Agent last reply> after 5 minutes (customer no feedback/reply) sent a message for follow > after 10 minutes (cus...
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vincent solitario commented,
Hello Is this possible in trigger or automation? What we wanted to happen is this. Agent last reply> after 5 minutes (customer no feedback/reply) sent a message for follow > after 10 minutes (cus...
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vincent solitario commented,
HelloIs this possible in trigger or automation?What we wanted to happen is this. Agent last reply> after 5 minutes (customer no feedback/reply) sent a message for follow > after 10 minutes (custom...
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vincent solitario commented,
Hi can you help me w/ this one. I wanted to count the solved tickets in real time view and count the other agents internal comment w/ the same ticket. Thank you
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vincent solitario commented,
Hello, Zendesk teamWe do have to 2 ticket brands in zendesk and I wanted to merge the total tickets created between the two. I tried filtering two attributes but the result is not what i'm looking ...
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vincent solitario commented,
Hi, This a great update but how can we download those ticket that are being filtered? is their any way to download this ticket?
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vincent solitario commented,
How can we make comments to automatic public reply instead of internal note in facebook messenger. We are using facebook/facebook messenger and everytime the ticket created the comments is INTERNAL...