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Dominic Payton

Joined Jan 26, 2023

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Last activity Jan 31, 2023

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Latest activity by Dominic Payton

Dominic Payton commented,

CommentReporting for Talk

Hello, 

What is the difference between total inbound calls, and completed call status? I.e. if I pull a report with the inbound call metric, and another one with completed call status those numbers do not add up day over day. Any insight would be greatly appreciated! 

View comment · Posted Jan 31, 2023 · Dominic Payton

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Dominic Payton created a post,

Post Feedback - Voice (Talk)

I'm positive this has been brought up many times, but the inability to rate a phone interaction on the phone itself is a major setback in the talk suite and is definitely causing the need to explore other solutions. Hopefully this is on the roadmap! 

Posted Jan 26, 2023 · Dominic Payton

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