Dominic Payton

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Latest activity by Dominic Payton
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    Dominic Payton commented,

    Hello,  What is the difference between total inbound calls, and completed call status? I.e. if I pull a report with the inbound call metric, and another one with completed call status those numbers...

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    Dominic Payton created a post,

    Enabling Talk CSAT ratings over the phone


    I'm positive this has been brought up many times, but the inability to rate a phone interaction on the phone itself is a major setback in the talk suite and is definitely causing the need to explor...