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Dominic Payton

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Activity overview

Latest activity by Dominic Payton
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    Dominic Payton commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Reporting on calls with Explore

    Hello,  What is the difference between total inbound calls, and completed call status? I.e. if I pull a report with the inbound call metric, and another one with completed call status those numbers...

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    • Dominic Payton
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    Dominic Payton created a post,

    Enabling Talk CSAT ratings over the phone

    Answered
    1. Community
    2. Feedback - Voice (Talk)

    I'm positive this has been brought up many times, but the inability to rate a phone interaction on the phone itself is a major setback in the talk suite and is definitely causing the need to explor...

    • Dominic Payton
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    • 2 votes