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Udo
Joined Oct 06, 2022
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Last activity Oct 06, 2022
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Udo commented,
CommentTriggers and automations
+1 we need this option!
How we would like to use it:
When we put a ticket to status 'pending' we will use automation to send a reminder to the client. but after X times we would like the automation to 'solve' the ticket AND add the comment that we solved it because we tried to reach out for several times but failed to get their attention.
Now the tickets will be 'solved' without a comment.
View comment · Posted Oct 06, 2022 · Udo
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