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Michael Macarthur

Joined Oct 07, 2022

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Last activity Oct 07, 2022

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Michael Macarthur commented,

CommentTicket basics

Hey Zendesk-ey peoples

Does anyone know how I can search by Templates across Articles in Help Centre?

I've done a mass migration of our User guides into Zendesk (from Confluence on-prem which is EOL) and I have run through them all to freshen them up, standardise them etc. For each Module of our product that the Articles relate to we have applied a Template to them, which I'll get one of our Creatives to make into a nicely styled template with Color, Logos, Legal footers etc.

So can I do a search for Articles by the Template? I want to see what Articles are still using the default Template in case I missed some, which I will have out of the nearly 1000 docs we imported.

is the Template Field searchable?

Thanks all

Mic

 

View comment · Posted Oct 07, 2022 · Michael Macarthur

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