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Ian Davis
Joined Aug 03, 2023
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Last activity Aug 24, 2023
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Latest activity by Ian Davis
Ian Davis commented,
Community comment Q&A - Objects, workspaces, and rules
That worked exactly as I wanted. Thanks.
View comment · Posted Aug 21, 2023 · Ian Davis
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Ian Davis created a post,
Post Q&A - Objects, workspaces, and rules
In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name. When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent. If (assignee) was also an option, I could make a single trigger for this.
Posted Aug 03, 2023 · Ian Davis
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