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Ian Davis

Joined Aug 03, 2023

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Last activity Aug 24, 2023

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Latest activity by Ian Davis

Ian Davis commented,

Community comment Q&A - Objects, workspaces, and rules

That worked exactly as I wanted.  Thanks.

View comment · Posted Aug 21, 2023 · Ian Davis

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Ian Davis created a post,

Post Q&A - Objects, workspaces, and rules

In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name.  When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent.  If (assignee) was also an option, I could make a single trigger for this.

Posted Aug 03, 2023 · Ian Davis

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