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Stephen Nock

Joined Oct 28, 2022

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Last activity Oct 23, 2023

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Stephen Nock commented,

CommentHow to solve issues with the email channel

After an agent (or admin) receives the email notification of request received, is there a way to exclude an agent's native email (Gmail) out-of-office responder from going directly to the ticket / end user?

View comment · Posted Oct 23, 2023 · Stephen Nock

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Stephen Nock commented,

CommentGeneral questions about email and email template

Sean Morrissey - did you find a resolution? I am setting up a new instance. I used Google Groups in the past (also 8+ years ago) but am on the fence about whether to do the same or use a dedicated Gmail account / inbox. 

View comment · Posted Oct 28, 2022 · Stephen Nock

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