Michael Fischer
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Total activity104
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Last activity
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Member since
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Following0 users
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Votes69
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Activity overview
Latest activity by Michael Fischer-
Michael Fischer commented,
GDPR requirements would be satisfied with ticket redaction app. https://www.zendesk.com/apps/support/ticket-redaction/
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Michael Fischer commented,
yes please
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Michael Fischer commented,
Hi Nicole. Was just annoyed that we couldn't delete a reply. I may have accidentally copy / pasted a War and Peace level email chain into an unrelated ticket and couldn't undo it. Google led me ...
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Michael Fischer commented,
Hello, Has Zendesk considered adding HEIC support for attachment previews? This is the new iOS 12 default format. It is causing a workflow interruption when our agents have to download pictures...
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Michael Fischer commented,
really
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Michael Fischer commented,
This would be a great thing to have - even at the Insight level. For example I am attempting to calculate ticket abandonment rate per year and there is no way I can remotely begin. I have an auto...
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Michael Fischer commented,
I was looking at old tickets and ran into this reply I made. Here is the engineering solution. Set a tag on the requestor itself to someValue. Then do a tag check on the urgent trigger. Add in...
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Michael Fischer commented,
A triage group can look and reprioritize. My people do that alllll the time. Sometimes a social problem shouldn't be defeated with an engineering solution. ...yes I know cold chance in hell but...
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Michael Fischer commented,
This assumes, Chris, that your clients will read. Maybe I'm bitter but I think that may possibly be ignored. If it's in big letters you'll get a reply asking why the letters are so big in the emai...
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Michael Fischer commented,
Here is some logic to help: If ticket = resolved If client's next reply is "thank you" (ignore any sent from iPhone, iPad, Windows Mobile, Android forced signature) Set status to resolved, again.