Michael Fischer
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Total activity101
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Last activity
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Member since
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Following0 users
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Votes64
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Activity overview
Latest activity by Michael Fischer-
Michael Fischer commented,
GDPR requirements would be satisfied with ticket redaction app. https://www.zendesk.com/apps/support/ticket-redaction/
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Michael Fischer commented,
yes please
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Michael Fischer commented,
Ross are you saying that you have the zendesk captcha enabled and it was defeated by a spam bot? edit - i now see your edit. you might want to open a support ticket for them to look at it
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Michael Fischer commented,
Hi Nicole. Was just annoyed that we couldn't delete a reply. I may have accidentally copy / pasted a War and Peace level email chain into an unrelated ticket and couldn't undo it. Google led me ...
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Michael Fischer commented,
Hello, Has Zendesk considered adding HEIC support for attachment previews? This is the new iOS 12 default format. It is causing a workflow interruption when our agents have to download pictures...
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Michael Fischer commented,
really
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Michael Fischer commented,
If you enable captcha, it will stop. Support has been less than helpful with cleaning up. I am taking that there is no plan for this on the ZD side.
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Michael Fischer commented,
This would be a great thing to have - even at the Insight level. For example I am attempting to calculate ticket abandonment rate per year and there is no way I can remotely begin. I have an auto...
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Michael Fischer commented,
I was looking at old tickets and ran into this reply I made. Here is the engineering solution. Set a tag on the requestor itself to someValue. Then do a tag check on the urgent trigger. Add in...
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Michael Fischer commented,
A triage group can look and reprioritize. My people do that alllll the time. Sometimes a social problem shouldn't be defeated with an engineering solution. ...yes I know cold chance in hell but...