Jay Krishnan
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Last activity
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Activity overview
Latest activity by Jay Krishnan-
Jay Krishnan commented,
We still do not have this metric to be able to report to. More than 2 years since the first request was made for a metric which should have been there at the very beginning itself. This is a reques...
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Jay Krishnan commented,
Thanks @.... Would it be possible for you to illustrate with an example on your comment -- "If the tag corresponds to a custom ticket field value, then you can pull the timestamp of when the field ...
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Jay Krishnan created a post,
Reporting on conditional fields
Hello, We have set up the below 4 fields as "conditional" drop down fields. Example below: We have a total of 8 products listed under the "Product" field. If agent picks say Product 1, then the ...
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Jay Krishnan commented,
Hi How does "Hour of day" trigger condition work with respect to the Timezone we have setup in our Chat Settings? We have the Timezone as UTC-6; however if we try to use the Hour of day condition, ...
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Jay Krishnan commented,
Hi Is it possible to report on the below - 1. the time spent by the Ticket in the Group until the moment it was escalated as Jira. 2. the time spent by the "Ticket" post escalation till the Jira i...
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Jay Krishnan created a post,
Having a single Timezone across account for reports & dashboards
Hello, We have a team spread across different timezones and while reviewing the same report, our team members get different numbers based on the location/timezone they are in. Is there a way now in...