In the Example listed under How conditional ticket fields are saved; if it happens that an agent initially saves the fields as

From the Parent drop-down list, select Show child 1 and select Susan for the Child 1 field value and Submits the ticket as well. But then later on, the agent goes back to the Parent drop-down list, select Show child 2 from the Parent drop-down list and select Peter for the Child 2 field value and Submits the ticket.

In this case, when we see this ticket on the Explore report, it shows both values being saved to the ticket; which does not make sense as the actual intent is to select EITHER of the two values from the drop down rather than “Multi-Selecting” the drop down options.

Ideally, the last saved/submitted value of Show Child 2 and Peter should have been saved instead of all values.

I hope Zendesk looks into this and addresses it.