Jay Krishnan
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Last activity
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Activity overview
Latest activity by Jay Krishnan-
Jay Krishnan commented,
John Costello Has there been any update since the original post. Hope at least the product team would have put this in the roadmap since the Sep 30, 2021.
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Jay Krishnan commented,
We still do not have this metric to be able to report to. More than 2 years since the first request was made for a metric which should have been there at the very beginning itself. This is a reques...
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Jay Krishnan commented,
Thanks @.... Would it be possible for you to illustrate with an example on your comment -- "If the tag corresponds to a custom ticket field value, then you can pull the timestamp of when the field ...
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Jay Krishnan created a post,
Reporting on conditional fields
Hello, We have set up the below 4 fields as "conditional" drop down fields. Example below: We have a total of 8 products listed under the "Product" field. If agent picks say Product 1, then the ...
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Jay Krishnan commented,
Hi How does "Hour of day" trigger condition work with respect to the Timezone we have setup in our Chat Settings? We have the Timezone as UTC-6; however if we try to use the Hour of day condition, ...
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Jay Krishnan commented,
Hi Is it possible to report on the below - 1. the time spent by the Ticket in the Group until the moment it was escalated as Jira. 2. the time spent by the "Ticket" post escalation till the Jira i...
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Jay Krishnan created a post,
Having a single Timezone across account for reports & dashboards
Hello, We have a team spread across different timezones and while reviewing the same report, our team members get different numbers based on the location/timezone they are in. Is there a way now in...