Jay Krishnan
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Votes on activity by Jay Krishnan-
John Costello Has there been any update since the original post. Hope at least the product team would have put this in the roadmap since the Sep 30, 2021.
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We still do not have this metric to be able to report to. More than 2 years since the first request was made for a metric which should have been there at the very beginning itself. This is a reques...
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Thanks @.... Would it be possible for you to illustrate with an example on your comment -- "If the tag corresponds to a custom ticket field value, then you can pull the timestamp of when the field ...
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Hi How does "Hour of day" trigger condition work with respect to the Timezone we have setup in our Chat Settings? We have the Timezone as UTC-6; however if we try to use the Hour of day condition, ...
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Hi Is it possible to report on the below - 1. the time spent by the Ticket in the Group until the moment it was escalated as Jira. 2. the time spent by the "Ticket" post escalation till the Jira i...