Thomas Kidd
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Activity overview
Latest activity by Thomas Kidd-
Thomas Kidd created a post,
Feature Request - option to default posts to "internal" on a self-serve/user account basis (rather than global/project)
Hi!We have cases were different agents interact with our customer-facing tickets with different roles and responsibilities and some of those roles are generally internal in nature/workflow.As such,...
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Thomas Kidd commented,
It's a bit of an extension to this topic - it'd be great if a user could set defaulting posts to private for their own profile as well (and/or be able to define this as part of a user role) - I say...